/* v3.4: WhatsApp intelligence, desktop + phone */
.chat-temperature{display:inline-flex;align-items:center;justify-content:center;min-height:22px;padding:3px 9px;border-radius:8px;font-weight:800;letter-spacing:.045em;font-size:10px;margin:2px 3px 2px 0;background:#f1f5f9;color:#64748b;border:1px solid transparent}
.temp-hot{color:#b91c1c;background:#fff0f1;border-color:#fecdd3}.temp-warm{color:#92400e;background:#fffbeb;border-color:#fde68a}.temp-cold{color:#475569;background:#f1f5f9;border-color:#cbd5e1}.temp-booked{color:#166534;background:#f0fdf4;border-color:#86efac}
.chat-insight-detail{border:1px solid var(--border,#e2e8f0);background:var(--surface,#f8fafc);padding:14px 15px;border-radius:14px;margin:14px 0;font-size:12px}.chat-insight-detail>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-insight-detail p{margin:7px 0 4px;line-height:1.5}
.survey-inbox{margin-top:18px}.survey-review-list{display:grid;gap:10px}.survey-review-card{display:flex;align-items:flex-start;gap:13px;border:1px solid var(--border,#e2e8f0);border-radius:13px;padding:13px;min-width:0}.survey-review-icon{border-radius:11px;padding:12px;background:#edf3ff;color:#4265d0;flex:none}.survey-review-body{flex:1;min-width:0}.survey-review-heading{display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}.survey-review-body p{font-style:italic;line-height:1.5;margin:6px 0;overflow-wrap:anywhere}.survey-review-body small{display:block;margin:3px 0;color:var(--muted,#64748b)}.survey-review-actions{display:flex;flex-wrap:wrap;gap:6px;max-width:220px}.survey-time{font-weight:700;font-size:11px;color:var(--text,#334155)}.chat-heat-grid{display:grid;gap:11px}.heat-row{display:flex;align-items:center;gap:12px;padding:10px;border-radius:11px;background:var(--surface,#f8fafc)}.heat-row>div{display:flex;align-items:center;gap:9px}.heat-row small{color:var(--muted,#64748b)}.heat-survey-count{border-top:1px solid var(--border,#e2e8f0);margin-top:13px;padding-top:13px;font-size:12px}.heat-survey-count span{padding:0 9px}
@media(max-width:820px){.survey-review-card{flex-wrap:wrap}.survey-review-actions{width:100%;max-width:none;padding-left:52px}.survey-review-actions .btn{flex:1;min-width:92px}.survey-review-icon{padding:10px}}
@media(max-width:400px){.survey-review-icon{display:none}.survey-review-actions{padding-left:0}.survey-review-card{gap:7px}.heat-row small{font-size:10px}}